Mar. 21, 2017

Back to You

I am convinced that eBay has no shortage of crazy people. Sometimes I sit back and reflect on things and just laugh. They are nuts. There are many times I just want to say, “Who let you in here?”

My husband takes care of the shipping. Once an item is paid for and needs to be mailed, he gets everything pulled out, weighed, packaged and sent. So when a woman bought a yellow shirt for 99 cents with 4.99 shipping, he did as most men would do, sent the wrong thing. He sent the woman a matching dress instead of the shirt.

My first encounter with this woman, whom I will label as CP for crazy person, came with an email that said, “I opened my package and was surprised to find I had a dress, not a shirt.”

At which time, I replied back, “You’re surprised? You should see my face right about now.”

I asked her to send it back and I would refund her the shipping for it. She did and that’s when the problem started. It cost $3.50 actual shipping cost to send it so, I refunded her $3.50 before she even sent the package thinking, a sane person would send it back at the same cost.

CP: “Why did you only refund $3.50. I paid $4.99 shipping. That’s not fair! It doesn’t cost $5.00 to send something.”

Well, actually, it does. First and foremost, eBay wants “their pound of flesh,” as I’ve come to call it. The cost of shipping was $3.50, the package to send it in was about $1, plus eBay’s claim, and let’s not forget, my time, the cost of packaging supplies such as ink, paper, etc. and so on, hence the term “handling fees.” It roughly comes up to $5.00, give or take a few cents. I explained all of this to her as I felt, being the customer, she had a right to know how her money was spent.

CP: “Well, I had to use my time, my ink, paper, etc. too. I should be compensated and refunded! Now I know why they call you Slick. Back to you!”

Me: “Fine, no problem. I’m just going to refund all your money and won’t worry about it (I sent an immediate refund for the whole $5.98).”

CP: “No, you need to worry about it. You can refund me the rest and plus, it cost me $7.89 to send it back (at this point, she had mailed it back and provided me a tracking number). I want the rest too, as you promised or else you will not like what I do next, Slick. Back to you!”

I had to call the post office to find out why in the hell was it almost $8. She sent it priority mail, instead of first class and added insurance to the package for a 99-cent item.

Me: “I refunded you all of your money. I am not going to give you more than you paid for it.”

CP: “Oh, yes, you will, Slick! You said you would pay the return shipping and you will or else you won’t like what I do next. Back to you!”

Me: “Funny how you seem to know the name my online friends call me as that is not my eBay handle. Only friends know that name and if you were truly a friend, you would have known you did not have to pay for the shirt in the first place, I would have gladly given it to you. Having said that, I know you’re not a friend.”

CP: “It’s part of your email address, isn’t it? Are you sending me the extra shipping fee or not?”

My email is not listed with my eBay name - it’s a separate address altogether so, how she knew it is beyond me, thus proving she must really be nuts to seek out that information. Even eBay confirmed my email address is hidden from customers.

Me: “Fine, I’ll send you another $3.50 to make you happy.”

CP: “No, you’ll send me $8 to make me happy or else. “Back to you!”

I called eBay. They read the emails and said, “Do not send her another dime with emphasis on ‘do not.’ This is buyer abuse and extortion.”

Two days later, CP: “Well, I’m waiting, are you paying me or not?”

Me: “No, I called eBay and they advised me not to.”

A case opened on me and she was requesting more money. They (eBay) closed the case almost immediately and told her since she’d already received a full refund there was nothing else I could give her.

She called Pay Pal and reported me, demanding $8. Pay Pal called me and asked what was going on with this fruitcake from hell before they suspended my account pending an investigation. I explained to them the situation and eBay’s instructions not to give her any more money (in case no one knows, Pay Pal is owned by eBay).

“Think about it,” I said to Pay Pal, “Why on Earth would I pay $8 shipping on something she paid less than $6 for; 99 cents for the item and 4.99 shipping fee?” They sided with me and closed the case.

Next, she left me negative feedback using my private email address that friends and family know saying, “Don’t trust her! (Email name) lives up to her name!!”

I called eBay and said, “Listen, per eBay’s policy, you do not allow for feedback extortion and you’ve already told me she was extorting from me and abusive. These were your words! Second, she put my personal information in the comments.”

EBay: “I will remove the comment because she did use personal information but I cannot remove the feedback.”

I thought about that and it really made me mad. After all I had to go through with this girl, even though I giggled most of the way through it, I felt like I was being punished because of her craziness. I called them back.

EBay: “I will remove the feedback but it will take a week to process it.”

Me: “Uhm, that’s a lie. It is instant. I’ve had feedback removed before and it was right away.”

EBay: “Ma’am, I am telling you it will take a week. They changed the system and now it takes at least a week because they have to investigate why I am requesting to have it removed.”

I thought about that, too, and decided I didn’t like being lied to. Not only (according to eBay) was I being abused by a customer, extorted from, now, I was being lied to by the very people who were supposed to provide me with “seller protection.” I called back.

After explaining my problem to “Rick,” my customer service representative, he said, “She said what? It does not take a week (laughing). This is over a computer - it is like, immediate (more laughing). Hold please, let me review the conversation.”

He put me on hold for several minutes and came back. He wasn’t laughing anymore. He seemed irked.

“What happened?” I asked.

“I reported her and I just sent the report to my supervisor. That is not allowed. And, Ma’am, if you will look, you will see I did remove the feedback for you. Please refresh your page.”

I looked. The negative feedback was gone. Back to you CP!