Mar. 21, 2017

International Customers

I had a buyer from Germany who bought a pair of shoes and paid for them. When I attempted to send the shoes, her address kept coming up “invalid,” meaning it did not exist. It was because she had a street address with one number and six words where the city would be, in addition to no state and no zip code. The system would not allow me to print the label because of the “invalid” status of her address.

I emailed her explaining the situation and asked her to fix it as I do not speak German and could not possibly do it for her manually. After no response for two days, I emailed again. This time she responded back that the address was fine, just send the item and if I had further problems, hand write the address, and gave me her address, which was the same as above.

According to eBay, there would be no coverage under their protection if the package got lost because I had changed the address, not her. Normally, I wouldn’t care. However, what would normally cost $8 to send in the US will cost $24 to send to Germany so no, I wasn’t tampering with it.

A third email goes out as I explain the system is not letting me print the label and that she needs to fix her address first. She ignores it and I called eBay. They said she was being uncooperative and to cancel the order and refund her which I did. I relisted them two days later and within ten minutes she bid on them, again.

I emailed her and told her, “If you don’t fix your address, we’re just going to have a repeat of what just happened so fix it before we get to that point,” and I ended it with “God bless you and yours.”

She wrote me back and said, “The address is fine, just send it here and God never does anything.”

It was obvious to me she wasn’t going to change her address so I canceled her bid and blocked her from bidding on anything else.

She emailed me and said, “I want the shoes! Send them to this address.”

I replied back, “No. Not until you fix your address. Even eBay says it’s invalid and you need to fix it. Why don’t you go look at your address information and see what I’m talking about instead of ignoring the problem.”

“No one else has a problem and I buy things online all the time. Just send them here and quit arguing about it.”

“No,” I replied.

I figured “no one else” pertained to many people in Germany who can read and write the language thereby being able to fix what looks right to them. For instance, I would know that Generic Avenue does not go where the city name should be.

There are a lot of uten, guten, and futens, in German and I have no clue what they mean, so again, I wasn’t touching anything. I was tired of trying to explain the problem to her. She refused even to check her address information and just assumed she was right and I was wrong.

The following day, I get a notice in Pay Pal that she sent me $40.00 followed with an email that said, “Send them!”

I called Pay Pal and told them to refund the money. I explained what was going on. They, too, checked her address and said, “I don’t know how she’s getting anything at all because that address shows as invalid.”

She did a follow up email demanding I send her the shoes. She didn’t even realize I had refunded her so I replied back, “No. I’m not sending you anything. I’ve refunded your money and I’ve blocked you from bidding on any of my items.”

She replies back, “Why? What did I ever do to you?”

At this point, I’m guessing she’s not currently married because I feel sure that her husband would have throttled her by now. At least, that was how I was feeling at the moment.

I sent back, “Because you do not listen to others and you think you’re always right. If you would stop and pay attention to someone else for once, you’d realize you are wrong in this instance and you’d see why I cannot possibly send these to you. FIX YOUR ADDRESS!!!! TRY LISTENING TO SOMEONE ELSE FOR A CHANGE!” I signed it, Thank you, God bless you and yours, and have a nice life!

She replied back, “I am not wrong, you are wrong and you’re an asshole! BTW, God does not exist!”

After anointing my computer with holy water, I deleted all of her hate mail and I refuse to respond to her now. Hopefully, she will eventually learn two important things: 1-God does so exist and 2-fix your address!