I recently had a customer, Breath Sounds, ask me about a pair of boots. Here’s an idea of our emails over the course of several hours. The boots are $14.99 and the shipping for this 3lb. item is $9.99 ($25 total).
BS: “Do they have pin holes in the boot?”
Me: (LOL’ing) “The only way to tell that would be for me to submerge them in water to find out unless you have another definition.”
She explains what she means by pinholes and I comment about how that was a new one for me and I was going to add that to my blog.
BS: “Well, since you’re going to give me a line in your book, can you reduce the price of the boots for me?”
Me: “What book? I said blog. I will reduce it for you a couple of dollars but that’s about it. I am not on here selling just to clean out my house - I do this for a living.”
Many people just assume I’m selling an old pair of boots and not that I have an actual eBay store.
BS: “How much?”
Me: “I said a couple of dollars.”
BS: “What about the shipping?”
Me: “Okay. Instead of taking some off the cost, I will reduce the shipping by $2 but I will NOT reduce both. Let me be very clear on this so we understand each other: I will NOT reduce shipping AND the cost. If you purchase these then let me invoice you before you pay though so it will reflect the reduction.”
BS: “Fix it now and I’ll purchase it.”
Me: “No. I will fix it after purchase.”
BS: “Fix it now so I can go finish what I need to do; otherwise I will buy them from someone else.”
Me: “No. I have done that in the past and have had customers steal the deal right out from under the intended buyer so, no.”
BS: “Can’t you take off more? They’re for my grandson and I really want him to have them lol.”
Me: “These are a $50 pair of boots in mint condition, hardly worn. The only way you know they’ve been worn is by the heel of the right boot. I’ve already agreed to reduce it by $2 and you’re still asking for more?”
BS: “Well, it’s not like $2 is a lot of money for anyone. lol.”
At this point, I’m really turned off by this woman’s arrogance and greed.
Me: “You know, for some, that $2 is a loaf of bread. Its dinner for a few days of peanut butter sandwiches so while it doesn’t mean anything to you it means something to someone else. If you don’t want the deal then fine, but I’m tired of going back and forth so either get them or don’t.”
BS: “Okay, I’ll get them. You have them on auction. You said you would cancel the auction for me and just let me pay you for the boots.”
Me: “LOL! I never said that, not one time did I ever say I would end the auction for you. However, I will add a buy it now for you so you can get them now if you want but I did not say I would end an auction.”
BS: “Okay, fine. Do that then.”
Me: “Just so we are very clear about this: you do understand that I am NOT going to take $2 off the cost AND off the shipping. It’s one or the other, right?”
BS: “Yes, I understand.”
On a hunch, I set them up as a buy it now as a total price so she cannot split hairs over where the $2 reduction came from. And, even though we agreed it would be only $2, I did reduce it by $3, instead, thereby making the total price $22 from the original $25.
Me: “Okay, here is the item number (I include the number in the email) – put that in your browser and they will come up, then you can buy them outright.”
BS: “You made it all one price!”
Me: “Yes, I did – it makes it simpler for you.”
“BS: “Well you said you would take $2 off the shipping cost so instead of $22, shouldn’t it be $19.99? lol”
I was completely sickened by this woman’s greed. These boots are literally $50 on Amazon and about $40-50 on eBay. I was selling them total cost of $25 (half of the going rate). I even reduced the price by $3 for her and she is STILL not satisfied and trying to nickel and dime me to death! I was so upset with this woman and her greed. It truly made me ill.
Me: “I do not need your money that bad. Do not contact me again. I have blocked you from bidding. I do not need you to badger me. I am very upset about this. Go away. Any further communication from you will also be deleted.”
Three days later, eBay notifies me of mail. Without looking at who sent it, I read it and realize its Breath Sounds again. “I’m sorry. I misunderstood. If you’ll let me, I’ll buy them from you at the original price.”
I ignored her and trashed the email. The boots later sold for the $25 asking price. I just cannot tolerate greedy people.