My husband ordered some mailing bags one afternoon. Almost immediately afterward, we received an additional charge from overseas. We called and discovered someone had my husband’s credit card number and was using it fraudulently.
We had to change the password to our account and have another card issued to my husband. We thought that was the end of it until about two weeks later when he ordered more mailing bags and the same thing happened.
I investigated a little deeper because it was just too coincidental to me that we order the bags and suddenly someone has the credit card number (from an online site, not phone order) and is ringing up tabs. We did not believe it was the company who sells the bags. We’ve been working with them for five years and this hasn’t ever happened before. Nonetheless, the coincidence was too much.
We found the person was in the UK; they had ordered an E-book for $37.00 and had set up a fake email account using a variation of my husband’s name with a domain we’ve never used.
I notified the company and although, they do not deny the coincidence, they are not sure there is anything to it. They are adamant that no one from their company could have done this as they do not see the actual card number, only that it has been ordered and paid for. They say this is the first time this has ever happened.
I told them, “There is a first time for everything.”
I felt like they needed to be made aware of what happened since it involved them but they really acted like they didn’t believe it. The end result was if it happened a third time, I will notify them at once and try to figure out what is going on with it.
Someone did mention that my husband may have a keystroke virus. The only place he ever orders from is from Poly-Pak, so it’s possible. The next two orders, I ordered using my card and the same thing happened. At present, we are at a loss as to what is happening, but it seems the only connections are Pay Pal and Poly Pak.
We can use Pay Pal anywhere else and it doesn’t happen. We can use other cards to pay Poly Pak with and it doesn’t happen. It only happens when we combine the two entities. We simply cannot figure it out.
However, we haven’t had that problem since we no long buy directly from Poly Pak. How unfortunate it is they lost our business because they are really a very good company.